Many online shops overwhelm their customers with a flood of choices and rigid product advisors who follow fixed processes and offer no opportunity to answer individual questions. Customers feel left alone and not receiving personal attention. Neocom’s latest development addresses this: Our hyper-personalized solution enables customers to ask freely selected questions, which are answered immediately and integrated into further advice. This innovation represents a major step forward in the market and creates an interactive, flexible shopping experience that really responds to the needs of each individual customer.

What is Neocom’s AI-Powered Shopping Assistance?
AI-powered shopping assistance harnesses the full potential of generative AI to craft hyper-personalized, real-time product recommendations and insights, tailored precisely to each shopper’s unique preferences, behaviors, and desires. It’s not just simulating human-like interactions; it acts as an always-available sales consultant with a supercharged brain, guiding consumers seamlessly through their shopping journey, answering questions, and providing expert advice. This paradigm-shifting technology redefines the status quo, transforming how product discovery will be approached moving forward, setting a new standard in customer experience.

Core Breakthroughs:

• Conversational AI Agents: eCommerce shops can instantly create and deploy customized conversational agents on their digital store fronts that provide real-time, personalized product guidance to shoppers, all while aligning with business goals.
• Productivity boost through Co-Piloting: Customers can accelerate the creation of product assistants of their store fronts and scales seamlessly across multiple languages, reducing go-to-market times by tenfold.
• Structured Data Gathering: Neocom introduces a groundbreaking approach to collecting structured user insights, including first-party and zero-party data, while maintaining an open, dynamic conversation with consumers. The data collected through Neocom seamlessly integrates with customers’ CDPs, such as Klaviyo, Braze, Treasure Data, or Bloomreach, enabling powerful data activation and marketing automation.
• Multi-Language Scaling: Neocom’s new capabilities is able to scale advisors into various languages, ensuring global reach and engagement.

Early Adopters Embracing Neocom’s Conversational Shopping Assistant
A great example of Neocom’s shopping assistant in action is Champagne Characters, an opinion leader in eCommerce retail dedicated to champagne. Implementing Neocom’s technology has helped them tackle one of the most challenging aspects of eCommerce for champagne: providing personalized advice that requires interaction with taste descriptions. Champagne is filled with technical terms that can overwhelm the average customer, and the decision-making process is highly subjective. Neocom’s AI-powered assistant simplifies this complexity by offering tailored recommendations that guide customers through these nuances, enhancing their overall shopping experience.

“Neocom’s new capabilities represent a paradigm shift in AI-powered shopping assistance,” said Dana Nedamaldeen, Co-Founder and CEO of Neocom. “We’re excited to be at the forefront of technology by presenting a solution that redefines how consumers interact on digital storefronts. Neocom’s unique approach enables eCommerce companies to provide human-like product assistance, driving top-line growth while ensuring hallucination-free and structured data gathering through GenAI. This is a truly unique capability on the field of eCommerce tech.”